Supporting sales growth at new deal preowned
Independent Dealership | Glendale, Arizona
Services: Outsourced BDC + Individual Sales Training
New Deal Preowned generates more than 1,000 leads per month. With that volume, the challenge is making sure every opportunity receives prompt attention, consistent follow-up, and a clear path toward an appointment.
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EPIC BDC supports the dealership through a combined approach: an outsourced BDC focused on speed and intentional contact cadence, paired with individual sales training that strengthens how the team handles opportunities.
Fast Response. consistent follow-up.
Our outsourced BDC process prioritizes speed to lead, followed by a concentrated effort to connect during the first several days.
Each lead receives:
The goal is to turn timely outreach into meaningful conversations and appointments. A lead that doesn’t respond immediately still receives consistent attention.
training that complements the BDC process
BDC support is one part of the approach. The dealership’s sales team also needs the skills to handle incoming opportunities and create additional business.
Every salesperson participates in at least one individual training meeting per week, with coaching focused on:
• Follow-up that gives customers a reason to respond.
• Outside prospecting to generate additional opportunities.
• Handling fresh showroom visits.
• Converting inbound sales calls into appointments.
• Long-term follow-up with leads the team hasn’t connected with.
• Reengaging customers who missed their appointments.
These individual sessions provide a recurring opportunity to reinforce the process, address skill gaps, and help each salesperson apply the training in daily customer conversations.
one connected approach
The outsourced BDC creates consistent coverage. Sales training strengthens the team’s ability to move those opportunities forward. Together, they support a dealership process that responds quickly, follows up deliberately, and continues working opportunities beyond the first few attempts.
the reported result
Jason Simpson, owner of New Deal Preowned, reports a 20–30% increase in sales since implementing EPIC BDC.
Two to three contact attempts per day during the first five days, creating multiple opportunities to start a conversation.
A 30-day follow-up cadence, maintaining attention beyond the initial response window.
Intentional appointment-focused communication, giving customers a clear next step when contact is established.
Automotive
