FULL-SERVICE BDC THAT PROTECTS EVERY OPPORTUNITY
Your dealership does not lose deals because of a lack of leads; it loses them to missed calls, slow response times, and weak follow-up. Epic BDC builds and operates a full-service dealership BDC that intercepts every lead, manages every interaction, and drives appointments that actually show.
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We design, staff, and run disciplined business development centers for franchise and independent dealerships, powersports, and other dealer groups. Our focus is simple: consistent lead handling, strict accountability, and measurable performance across every channel that feeds your sales pipeline.
STRUCTURED LEAD HANDLING BUILT FOR CONVERSION
Epic BDC replaces inconsistent in-house efforts with a predictable, full-service dealership BDC operation that lives inside your CRM and daily sales process. Every internet lead, phone call, chat, text, and third-party inquiry is intercepted, worked, and tracked against clear performance standards.
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We build multi-channel outreach cadences that do not rely on one or two calls. Instead, your leads are worked through planned sequences of calls, texts, emails, and voicemail drops designed to maximize contact and set quality appointments. Follow-up is not left to chance; it is scheduled, executed, and recorded.
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Our team focuses on revenue-driving activities, not generic customer service tasks: missed call recovery, inbound lead handling, database mining, service-to-sales handoffs, and vehicle acquisition outreach are all handled with the same structure and discipline.
CONNECTED TO YOUR CRM WITH MEASURABLE ACCOUNTABILITY
Epic BDC operates inside the systems you already use. Our teams work directly in platforms such as VinSolutions and eLeads so that every call, note, and appointment is captured where your sales managers live. CRM API synchronization keeps records updated, prevents duplicate work, and gives you clean visibility into what is happening with every lead.
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We align our coverage with strict service level agreements (SLAs) for response speed, follow-up attempts, and appointment confirmations. Speed-to-lead is monitored and reported so you can see how quickly new opportunities are engaged and how consistently follow-up cadences are completed.
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Set-to-show tracking is built into our process. When appointments are scheduled, confirmed, and shown, each step is documented so you can measure not only how many appointments are being set, but how many are actually walking into your showroom or service drive.
HOW OUR FULL-SERVICE DEALERSHIP BDC OPERATES
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We begin by assessing your current lead flows, CRM setup, and inbound channels, then design a structured BDC playbook that matches your sales strategy. This includes scripting, objection handling frameworks, and outreach cadences for sales, service-to-sales, and vehicle acquisition campaigns.
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Once live, our team acts as your dedicated business development center. We answer and return calls, work new and aged leads, mine your database, and support B2B outreach where needed. You get consistent reporting on lead response times, contact attempts, appointment set and show performance, and pipeline movement so you can manage with data instead of guesswork.
OUTSOURCED BDC VERSUS IN-HOUSE EFFORTS
Many dealerships try to manage BDC responsibilities with sales staff or a small internal team that is constantly pulled in different directions. This usually leads to delayed responses, inconsistent follow-up, and poor accountability. Epic BDC replaces that reactive model with a fully managed operation focused only on lead conversion and appointment production.
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With an outsourced, full-service dealership BDC, you do not have to recruit, train, and supervise an internal call center. You get a structured process, trained specialists, CRM-integrated workflows, and clear reporting, without the overhead and turnover risk of building it yourself.
Speed-to-lead coverage for all digital and phone opportunities
Multi-touch, multi-channel cadences mapped to your lead types
Missed call and abandoned lead recovery to protect ad spend
Database mining and customer reactivation campaigns
Consistent appointment setting with set and show tracking
Automotive
WHY DEALERS CHOOSE EPIC BDC
Epic BDC is built for dealers that want measurable improvement in how leads are handled, appointments are set, and sales opportunities are converted. Our approach is disciplined, process-driven, and centered on accountability at every stage of the lead lifecycle.
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We focus on the metrics that matter to owners, general managers, and sales leaders: response times, contact ratios, appointment set and show rates, database engagement, and pipeline performance. By combining structured lead interception, multi-channel cadences, CRM API synchronization, and strict SLA enforcement, we help you turn more of your existing opportunities into actual revenue.
TRANSFORM YOUR DEALERSHIP’S CUSTOMER ENGAGEMENT TODAY
Partner with Epic BDC to implement a proven full-service dealership BDC that boosts appointments, follow-ups, and long-term customer loyalty. Reach out now and our team will review your current processes, outline clear next steps, and help you get started.